Introduction
Welcome to Crew (the “App,” “we,” “us,” or “our”). Crew is operated by WAVE Researches and Computer Studies Company. We are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains how we collect, use, store, and share your information when you use the Crew mobile application and related services. It also explains your rights and choices regarding your personal information.
By using Crew, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect and How We Use It
We collect information to provide, improve, and maintain our services.
Information You Provide to Us
When you create an account or sign in using a third-party provider, we collect information based on your authorization.
If you sign in with Apple, we may receive your name and email address. If you select “Hide My Email,” Apple may provide us with an anonymous email address.
If you sign in with Google, we may receive your name, email address, and profile image associated with your Google account.
You may choose to provide additional profile information such as your name, phone number, vehicle details, service preferences, or other optional information to personalize your experience.
When you request services or make bookings through Crew, we collect details related to your service requests, vehicle information, booking history, and preferences to provide and manage our services.
If you contact us for support or inquiries, we collect your contact details and the content of your communication so we can respond and assist you.
Information Collected Automatically
When you use the App, we may automatically collect certain technical and usage information, including:
Device type and model
Operating system and version
Language settings
App version
Device identifiers
IP address
App usage data and interactions
Crash logs and performance data
This information helps us maintain security, improve performance, fix errors, and enhance user experience.
Crew does not collect or store payment card numbers, bank account details, or other sensitive financial information. Payments, if applicable, are processed through secure third-party providers.
Crew does not collect precise real-time GPS location or background location data.
How We Use Your Information
We use the information we collect to:
Create and manage user accounts
Provide and manage bookings and services
Personalize user experience
Communicate with users about services or support
Improve app functionality and performance
Monitor usage and prevent fraud or misuse
Comply with legal obligations
We process personal data based on user consent, to provide services requested by users, and to comply with applicable legal requirements.
How We Share Information
We do not sell your personal information.
We may share information only when necessary in the following situations:
Service Providers
We may share information with trusted third-party providers that support app functionality, including authentication providers, cloud hosting, analytics, and notification services. These providers are authorized to use information only as necessary to provide services on our behalf.
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers
If Crew is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction. Users will be notified if such a transfer occurs.
Push Notifications
If you enable push notifications, we may send service-related notifications such as booking updates, reminders, account alerts, and occasional promotional messages. You can disable notifications at any time through your device settings.
Data Storage and Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include secure servers, encryption where appropriate, and restricted access to data.
While we take security seriously, no system can be guaranteed to be completely secure.
Your information may be stored or processed on secure servers located in different countries where our service providers operate.
Data Retention
We retain personal information only for as long as necessary to provide services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
When personal information is no longer required, it is securely deleted or anonymized.
Your Rights and Choices
You have the right to:
Access or update your personal information
Request correction of inaccurate information
Request deletion of your account and personal data
Withdraw consent where applicable
You may request account deletion by contacting us at the email below. Once requested, we will delete your personal data unless we are required to retain certain information for legal or operational purposes.
You can also disable push notifications at any time through your device settings.
Depending on your location, you may have additional privacy rights under applicable laws.
Children’s Privacy
Crew is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected, we will take steps to delete it promptly.
Third-Party Services
Crew may rely on third-party services such as authentication providers, cloud hosting, analytics, and notification systems to operate the App. These third parties may process information in accordance with their own privacy policies and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted within the App or on our official page with a revised effective date.
Continued use of the App after updates indicates acceptance of the revised Privacy Policy.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, you can contact us at:
App Name: Crew
Email: support@crew.com.kw
Developer: WAVE RESEARCHES AND COMPUTER STUDIES COMPANY